I received an email from the MD today, which included the following: “You have been doing such a brilliant job in your role for the last six months …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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“I can’t recall whether we discussed cutting the age pension to balance the budget or not”. “I don’t remember if I recommended that we index petrol excise”. “I …
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When I was in Mongolia (can’t believe I just wrote that and it’s true), I was fortunate to be travelling with guides whose genuine care and warmth made …
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As a child, I remember the joy I would feel when I would find a fuzzy dandelion ready for me to blow as I made a wish. My …
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What do you think of when you are challenged by circumstance? Do you think of the danger or the opportunity? John F Kennedy is quoted as saying: “The …
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Communicating with Workplace Teams
“You’re just not listening are you?” A familiar exasperated cry of a manager talking to an employee? A mother to a child? A teenager to a parent? A …
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Information is an Asset
“Oh look, I almost for forgot to mention, there is the latest market research report on the lubricants markets in Australia. The other ten years are sitting on …
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Seven Deadly Sins of Setting and Communicating Goals
Irrelevance The goals set are not relevant to the business, or to a section of the business. For example, a gender goal is set on diversity of people involved in …
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Improving Perceptions of Customer Service in Aged Care
“That one, she’s not quite all there. She talks to people all the time”, came the earnest advice to the inductee at the Elysian Fields Aged Care Facility. “Coffee?” asked the personal …
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