Heat waves of three consecutive days over forty degrees centigrade break records where I live. They also cause major disruptions to power, bus, rail and emergency services. The …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Many leaders, especially those new to leadership roles, make the mistake of wanting control over the actions people take rather than power over the people. The rationale for …
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In your role as a leader, you will be asked to manage change. More importat than how you manage the change however, is how you manage the transition. …
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“Take me to your supervisor!” he shrieked, face red with fury. “My supervisor is off work now, sir. I am sorry that you missed your flight to Rio …
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I was watching the latest test match between South Africa and Australia yesterday when a feeling of déjà vu came over me. It took a little while to …
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Some thoughts on organisational goals
My son was a tad frustrated with a client last week and sent me an email to ease his frustration by writing it down. When we are frustrated, …
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Customer service elements
Consider this scenario: You have been staying at a five star resort on holidays at a destination you had to fly eight hours to reach followed by an …
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Leading from the middle
Sometimes the leadership that is required in an organisation does not come from the top. For an organisation as a whole, this is because the board itself is …
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Performance management system checklist
Performance management system checklist A good performance management system contains the following elements: Recruitment Recruit on behaviour and skills; train knowledge. Do not accept less than you require. …
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