What do Tony Abbott, John Howard and Alan Jones have in common? One might say “their political persuasion”, which is certain to be more right than wrong. However, …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Performance management has some essential elements and tools, required to create a committed team of people who demonstrate personal leadership in executing the organisation’s strategy…regardless of the organisation. …
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Achieving good adoption rates for an Electronic Document and Records Management System (EDRMS) implementation–and by ‘good’ I mean ‘more than 80% adoption’–along with the accompanying good recordkeeping practices, requires …
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“The CEO was telling me the other day that he enjoyed coming to work every day. So do I. It’s a marvellous place. Everyone is encouraged to innovate. …
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Why small and meaningful is as good as (or better than) grand and glorious When there is recognition of the need for change in an organisation, a team …
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Personal development: Who can I become?
My mother-in-law passed away recently. It was, and is, a sad event. As one might suspect, the event caused, in amongst the angst of losing a loved one, …
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Essentials of Customer Service – Part I
One of the hardest tasks in managing change is developing a true customer service culture within organisations which have been internally or product focused. How many times have …
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Unlocking the value of information
This article appeared in the August, 2013 issue of IQ – the Records and Information Management Professionals Australasia (RIM) Quarterly magazine. To download, click here: Unlocking the Value of Information …
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Change Management Essentials – Part II
Managing change – no matter what the topic of change – has some essential elements which, if done well, augur well for the outcome of the change management …
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