I think a lot about leadership. I reflect on leadership traits I see in others and in myself a lot. I cringe when I see poor leadership traits. …
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I think a lot about leadership. I reflect on leadership traits I see in others and in myself a lot. I cringe when I see poor leadership traits. …
Human resource (HR) key performance indicators (KPIs) are as important – if not more important – than workplace key performance indicators of labour and financial productivity. Despite a …
I subscribe to much of business thinking borne of an understanding of individual and team psychology. For example, I think that vision and mission statements have a strong …
Has Australia become a customer service backwater? Are companies interested in providing customer service any more, or does the ends justify the means when it comes to generating …
When I was growing up as a manager and a leader of people, I had many occasions to observe people getting it wrong when it came to managing …
Resistance is a corollary of managing change. The outward manifestation of this resistance is people who are difficult to work with. The impact is not confined to the …
Medium sized companies tend to suffer from leadership issues associated with their heritage. Specifically, mid-sized companies often suffer from over-reliance on their founders, who are usually still in …
Leadership style has a significant influence on the culture of an organisation. People will mimic both positive and destructive behaviours. Whilst the culture of an organisation is built …
Boards have a responsibility to represent their shareholders’ interests at all times. In doing so, they need to demonstrate the attitudes and possess the skills which ensure good …
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