Have you ever said something that was misunderstood, or received an email you thought was discourteous? You are not alone. In fact you are in the vast majority. …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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I find working in IT implementations and, in particular, information management implementations, a good, fun thing to do. As long as the project team has technical competence and …
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Creating a strategy is about making a choice between two or more good options. If your strategy considers only one good option, you have created an operational plan, …
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Whenever I hear people say “they don’t understand”, or “they don’t listen”, I’m often reminded of an old maxim I learned many years ago, that when you point …
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Many people think of a brand as being something like the Nike symbol, or the tagline ‘Just Do It’ that goes with it. That’s part of the equation …
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Calculating the Value of Information
There’s a story I tell regularly, about a government agency that couldn’t justify investing in information management. By itself, that’s hardly a news story. But what is notable …
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Letting Go: the Leader’s Challenge
Small businesses are often founded by entrepreneurial visionaries with one of three things: a burning idea that they simply have to see take form, a time-limited opportunity that’s …
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EDRMS Implementation Challenges: The Unconsciously Incompetent
EDRMS Implementation Challenges of Senior Management “But TRIM is useless for searching. Once you put files in there, you can never find them!” said the senior manager of …
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It’s not a Hospital with Extras: Customer Service in Aged Care
After the phone call, I had to sit down for a while to get over my shock. As usual, my mother had exercised her rights as an independent …
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