Principles of negotiation, conflict management and influencing are related, in that they draw from the same well of human psyche. There are five basic approaches which reflect the …
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Read articles written by Kevin Dwyer, our Managing Director, on the vast canvas that is managing change.
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Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Vision statements drive me to despair. They should be a means by which we describe a desired outcome that invokes a vivid mental picture of our goal. As …
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“Why appraisals don’t work!” shrieks the headline of many articles on the topic of performance appraisals. We know why without reading on. Managers don’t take the time or …
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In the last month I have had the opportunity to observe the learning capacity of three teams. What I observed reinforced a view that people who have learnt …
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Change in an organisation never occurs without change in its people. In some restructuring events, the change in people may well be literal, with new people replacing others. …
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Secrets of organisational transformation success
Transforming an organisation suggests that we wish to change its very self. Organisational transformation is not putting in a new IT system, nor is it changing processes or …
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The cult of cost cutting
“How do you create a successful small business?” the opening line of the joke goes. “Start with a successful big business”, is the answer. The joke is funny …
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Aligning rewards for sales success
Misaligned sales incentives are, at best, a waste of money. At worst, they cause high turnover of staff. Aligned sales incentives can cause triple digit percentage increases in …
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Goal incongruence creates low productivity
As consultants, we are often asked to review the operations of an organisation rather than having an internal review, simply because we are an external set of eyes. …
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