Change Factory is partnering with LASA to help meet the challenges and changes that are affecting the Aged Care industry: from government reform to employee retention to electronic recordkeeping.
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How do I create a superior customer service culture? Creating a culture of superior customer service will empower your staff to delight your current customers and help build …
How do I transform our home care workers into CDC facilitators? Consumer Directed Care (CDC) takes effect on 1 July 2015. Your home care workers will need to …
How do I attract and keep the right people? Attracting and retaining the ‘right’ staff to succeed for your organisation is challenging in the current Australian aged care …