Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of …
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Hospitality
Welcome to our page for the Hospitality industry. Here, you’ll find articles, case studies and ideas on how to manage your customer service and people related issues.
Five star service, every time.
Good customer service is important, but it’s also challenging to achieve.
People-related issues are widespread throughout the hospitality industry: low levels of engagement, low levels of job satisfaction, high levels of turnover.
We can help you transform your organisation into one that puts the needs of your customers first, with superior service delivery by a team of motivated employees.
A premier golf and country club
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In the Hospitality industry, there are a minimum of twenty or thirty moments of truth in its provision of service. A moment of truth is when an interaction …
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