Industries/
Aged Care & Health Services

The aged care sector is in the midst of multiple reforms and aged care businesses need to adapt as consumers become increasingly savvy about their options.

Consider the following questions, and ask yourself whether your business has what it takes to be sustainable and successful in this changing competitive environment:

• Governance: does your board have the necessary up-to-date knowledge, skills, and experience to make the right decisions for your business in this evolving, challenging environment?
• Leading Change: do your senior and experienced staff have the skills, attitude and emotional intelligence to guide all staff members through a changing environment?
• Moments of Truth: do you know exactly which interactions with your business drive lasting perceptions of value for your clients and their relatives? They might not be the ones you expect!
• Customer Service: once you have an understanding of what your clients and their relatives value, do you know how to create a culture of superior service amongst your staff?
• Performance Management: do you have systems in place to create an environment that will attract and retain the best people, and give them a reason to show up to work each morning because they feel that they add value to a team?
• CDC Training: have you taken the next step to go beyond setting up systems and procedures to implement CDC, and given your home care workers the skills and knowledge they need to become CDC facilitators that add value to their clients’ experience?

If you answered no to any of the questions, we can help.

At Change Factory, we work closely with our clients in the aged care industry to offer solutions that will

• address the root cause of underperformance in your people or systems
• make the change resonate throughout the organisation with buy-in at all levels
• enable your organisation to help itself by transferring learning into tangible, measurable workplace outcomes
• give your staff the confidence that they are part of a winning team.

Take a look at the resources below, or get in touch with us today to talk about how we can help.