Articles

The concept of creating customer value has entered into the lexicon as a buzzword. I find that when a concept reaches the status of buzzword, few people really …

Most people have a goal at sometime or other. Children have a goal; to go to school, to do well at school, to do well at sport, to …

Does business culture have an impact on performance? By performance, I mean net profit, customer satisfaction and loyalty and employee satisfaction and loyalty. Whilst I have not conducted …

Senior managers set a goal The power of a single goal comprehended by all is immense. In an organisation with good management processes it drives strategy, tactics, risk …

A goal is not a vision of how things might be. It is not a mission which describes our purpose in life. A goal is tangible. It is …

The world that people live and work in is complex. The behaviours and skills required to solve a simple problem are always multi-dimensional. And yet much, or indeed …

Organisational inertia is like a cancer. It eats at personal ambition and genuine creativity. At first, it limits progress in organisations which eventually descend into a dysfunctional morass …

Much of business planning in large organisations has become the field of dreams of LALs (Labels and Acronym Lovers). We have the labels of Vision, Mission and Values …

It’s not long past the season of completing business planning and it would be remiss of me not to provide a few helpful definitions of business planning nomenclature. …

Private Public Partnerships are popular as a means of building infrastructure around the world. Governments globally have been afraid of sending budgets into deficit or borrowing to pay …