Articles

Supervising people is the toughest of all leadership roles. Supervisors in many organisations walk a tightrope between management demands for higher productivity, a safer workplace and improved customer …

Implicitly and explicitly I hear every week people tell me what they are not responsible for and have no control over. Bluntly, they are usually wrong. The most …

People of all ages in business make the mistake of seeing the whole of their world in a mirror image of their own reflection. In all cases this …

Guests of hotels and resorts at the top end of the hospitality range of properties are being under-serviced. The impact is felt directly on the top line of …

Breaks like Christmas/New Year, Diwali, Chinese New Year and other communally observed holiday periods are a great time for reflection. It is a good time to reflect, not …

I read recently that the Palestinian Prime Minister had received support from militants to give up their weapons in exchange for government jobs. On face value it struck …

Decisions, it seems, are getting more difficult. It is getting harder to know what to make a decision about and it seems to be getting harder to make …

We have seen the headlines in every country from time to time. If something is not done about “A” then the country will suffer the bad consequences “B”. …

10/01/2005: Must get team to complete the business plan for 2005. I hope we don’t have the same problems we had last year which made it impossible to …

“Empowerment” of employees, where they are given the competency, data, tools and authority to do their job independent of supervision is a good thing in most organisations. But …