Articles

The impact of corporate governance on public trust “…at the News of the World, quite apart from phone hacking, there was a failure of systems of management and …

“This course has allowed me to understand who I really am” said the project engineer from Yap. “This course has taught me how to fish rather than giving …

“I’m passionate about understanding customers’ credit history and demographics so that I can blah, blah, blah…” “ZZZZZZ…” The interview was off to an inauspicious start. The question, “What …

As a child, we learn to ask “Why?” questions. Children are forever stringing together a series of “But why?” questions to their parents’ frustration, as they do not …

Customer feedback Two ways to see a customer complaint are: As a negative critique on what your organisation did or didn’t do to be defended or ignored As …

The Basics of Supervision Upon becoming a supervisor, you have three choices in terms of your attitude; Remain being one of the boys “I’m in charge now boys, …

I don’t know that there are defined qualities of great leaders. However, I have observed six things that great leaders do. The vision thing All great leaders can …

Many leaders, especially those new to leadership roles, make the mistake of wanting control over the actions people take rather than power over the people. The rationale for …

Sometimes the leadership that is required in an organisation does not come from the top. For an organisation as a whole, this is because the board itself is …

In an age where data is available at the click of a mouse to 1.6 billion internet users (at last count) it seems to me we are becoming …