Articles

In most organisations I interact with, the greatest return on investment that can be made is in its people. The potential that exists in organisations is rarely less …

I was watching the latest test match between South Africa and Australia yesterday when a feeling of déjà vu came over me. It took a little while to …

Is it important to be people or task oriented? What is most important when managing people? To concentrate first on getting the tasks done and caring for people …

Emotional Intelligence Claims Emotional intelligence is more than 90% of what makes the difference between one leader’s success and another leader’s failure. Intelligence measured by IQ is less …

Observing many different companies in many different industries at work, I have come to a conclusion about what weaknesses are most common in leaders. There are several, one …

Leadership is not an exact science. Whilst many authors describe the characteristics necessary of a leader as fairness, integrity and honesty, I can nominate people who did not …

Too many people rely on the legitimacy of position or regulations as their source of power. They ignore the other sources of power built on good ideas, communicated …

Changing Service Behaviours Changing people’s behaviour is hard work. Organisations which attempt to change people’s behaviour usually do not achieve as much change as they would like. One …

Leaders have accountability when confronted with the need for change to create an environment for change. The nature of the environment they must create is dependent upon a …

Most retail stores would agree that they can improve their sales performance. What I observe though, is that store mangers and sales managers often do not know how …