Articles

Recognise the emotions you have are in response to change. Fear, anxiety, frustration, despair, anger and excitement; all are emotions associated with change. It is OK to feel …

Most change programmes fail. Numerous surveys and research reports attest to this being a fact. For example, Gartner Research has consistently shown over a long period that as …

Too many people rely on the legitimacy of position or regulations as their source of power. They ignore the other sources of power built on good ideas, communicated …

Changing Service Behaviours Changing people’s behaviour is hard work. Organisations which attempt to change people’s behaviour usually do not achieve as much change as they would like. One …

I’m sure there are many more, but here are seven deadly sins of managing change. Haziness A poorly defined goal leads to a difficult-to-control change. Organisations become stuck …

Corporate culture is a label often used to describe the “what” about “why” something cannot be done. Peter Drucker is often quoted as follows; “Company cultures are like …

Change management is treated by many as an ethereal topic; a mystical process overlayed with a lot of “magic happens here”. Or a process described by one of …

When leading a change programme, the bare minimum requirement of a leader is to be seen to be in control. The people you are leading will have a …

Managing people’s performance is not as difficult as many people think. I find so many people do it poorly not because it is difficult, but because they do …

In the United States, the cost of supplementary benefits to employees in industry has risen to over forty percent by 2004 according to a study by the United …