For more than twenty years the mantra in private enterprise and public enterprise has been “customer focus”. The phrase appears on mission statements, vision statement and “our values” …
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With over 400 articles covering a wide range of business topics, we’re sure you’ll find something to occupy your coffee break. You can subscribe to our newsletters through our online form.Managing resistance to change: Engaging and shaping
Managing Resistance
Without exception, all popular change management models tell us to expect resistance to change and for managing resistance to be planned for formally. Some models encourage us to complete a resistance to change plan identifying the likely sources of resistance, be that cohorts of people or general reactions to change activities completed, as part of the change or notions about the change. Additionally, we are advised...Learn More
Seven Deadly Sins of Strategy
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Fiji operates in markets with ever diminishing boundaries of trade, be they legislative, geographical or cultural. Fiji manufacturers and service providers compete with the people and organisations of …
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Retail selling is one of the toughest jobs amongst white collar workers. To be effective, sales staff must be able to develop a relationship with strangers who distrust …
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