Articles

Change management programmes, as reported in the literature (e.g. Kotter, 2007, Palmer, 2014, Song, 2009), have a high degree of failure. Indeed, it’s disappointingly easy to find lists …

The majority of words written about staffing issues in the aged care sector concentrate on staff to resident ratios. What appears to be missing is a discourse on …

“So what are your thoughts about how to build the business case for implementing good records and information practices and processes using an electronic document records management system?” …

Thursday 18th July 2013: ABC News. “Holden said it was assessing the Federal Government’s Fringe Benefits Tax (FBT) policy changes and was worried about the potential impact. In a statement, …

I’m frustrated. Frustrated by the ignorance of managers at all levels of organisations of what it takes to undertake a business transformation. I have had a large number …

How often as a leader have you found yourself in the position where you have regretted a decision you have made, because the benchmark you created from the …

I groan whenever I hear the tell-tale signs of voice recognition response system ‘handling’ my service request. My latest experience was with a taxi company which, prior to …

Far too often in my wandering through senior executive ranks of commercial, government and not-for-profit organisations I find the gap between strategy and action so large that one …

Impact of failing to cannibalise In 1999 I began a worldwide project for Shell in my role as global channel manager to educate our commercial businesses about the …

Advertisers know that the best way to sell a product is to persuade customers to imagine themselves enjoying that experience. Advertisements for sausages don’t list the meat content …